Our Standards

1. Truthfulness

Every declaration we make is a statement of fact to HMRC, and we make it truthfully. Value, quantity, weight, origin and classification are declared as they are — never adjusted to reduce duty and never shaped to please a client. When the honest answer means more duty, we say so plainly.

2. Trust

Your data, your authority to act and any money that passes through us are held in trust. We use them only for the purpose you gave them to us, keep them confidential, and never act beyond the authority you have granted.

3. Fairness

We treat every client, haulier, supplier and member of staff fairly. The same work carries the same price. We do not raise our prices because a consignment is held at the border or a deadline is close — a client’s urgency is never an opportunity for us.

4. Clear agreements

Before we act, the scope, the price and the terms are agreed in writing, in language that leaves nothing to guess. No hidden fees, no vague terms, and no change to what we charge without notice in advance.

5. Nothing concealed

If we make a mistake, we tell you promptly and put it right at our own cost. We are open about the limits of what we can do, about any conflict of interest, and about where software — including AI — has helped prepare your declaration. We never hide a problem from a client, or from HMRC.

6. Keeping our word

A commitment made is a commitment kept. When we agree a deadline we meet it, and if something outside our control puts it at risk, we tell you early rather than late.

7. No interest charged

We do not charge interest on late payments, and we do not offer or arrange interest-bearing credit. Our income comes from the work we do, not from the money our clients owe.

8. Prompt payment

We pay our staff, subcontractors and suppliers in full and on time. People who work for us should never have to chase what they have earned.

9. Doing no harm

We will not take part in smuggling, undervaluation, misdescription, duty evasion or the breach of sanctions, and we will decline any instruction that requires it — whoever gives it and whatever it is worth. Where the law requires us to report a concern, we report it.

10. Excellence

We do the work as well as it can be done, including the parts nobody will check. That means trained people, written procedures and regular review of our own declarations.

11. Honest representation

We describe our services, our experience and our results accurately. We do not exaggerate, invent urgency to win business, or make false claims about anyone else.

12. Accountability

We welcome being told when we have fallen short. Complaints are heard fairly, answered properly and used to improve how we work.